Refunds Policy

On refunds, revised 2026-08-14. When a commission fails, its credits return to your balance of their own accord — no letter required. Purchased credits you have not yet spent may be refunded to the payment method that bought them: write to [email protected] from your account email within fourteen days of the purchase, naming the transaction. What cannot be returned: credits already spent on finished work, and bonus credits granted freely, which carry no cash value. Approved refunds travel back to the original payment method, ordinarily within five to ten business days, at the pace of the banks involved. The address for all such letters is [email protected].